Product & Service Design

Product & Service Design
Service

Intuitive, functional and enjoyable to use. Our product and service design is made by humans for humans.

Whether as a platform, as a service or as an individual software solution – our digital products meet the highest standards of quality, security and scalability

Explorative Customer / User Research

Through rigorous qualitative and quantitative research, we get to know our customers on a human level to understand their expectations, behaviours and needs

Customer Journey Mapping

We craft a concise outline of how our customers find out about a product or service, and how they navigate through it once they’ve arrived

Ideation / Design Thinking

A robust strategic and creative exploration informs everything we design, underpinned by a user-centric rationale

User Experience Design

We utilise insights from our user research sessions to design and develop solid, relevant and flexible customer journeys

We can also help you with

  • Service Blueprints
  • Rapid Prototyping
  • Customer / Business Evaluation
  • Business Validation / MVP Machine
Cunard: Delivering white star luxury service for the high-end digital cruise customer Cunard: Delivering white star luxury service for the high-end digital cruise customer

Case Study:
Cunard: Delivering white star luxury service for the high-end digital cruise customer

Muller: Reinventing the milkman for the Uber generation Muller: Reinventing the milkman for the Uber generation

Case Study:
Muller: Reinventing the milkman for the Uber generation