Client Services Account Director

As the Account Director you will work closely with the Project Director and wider team, you will be responsible for leading the management of key Consumer Healthcare client relationships across experience, data and insights projects.
The role encompasses managing day-to-day operations, with a high level of effectiveness, efficiency and helping maintain growth. You will be working across clients which require delivery of different digital disciplines, so managing the support teams and specialists to provide the right expertise to meet their business challenges.
Job type
Client Services

What does the role involve?

Leadership. Passionate about delivering excellent client service. Understand our clients’ business and inspire teams and colleagues by embracing our way of working and by demonstrating the benefits of how it’s good for them.

Help win, keep and grow business. Agencies get hired for their skills and fired for their behaviour. Delight clients with service quality. Make clients feel safe. Work with team specialists to manage client delivery requirements, ensure responsiveness, assurance and reliability.  Drive us to produce impactful work, with a relentless desire to push for more.

Management of key client relationships and delivery.  Build strong partnerships with existing senior stakeholders quickly and grow new ones. Oversee large scale client engagements with multiple project tracks and teams whilst anticipating, defusing and resolving and conflict effectively. Complete business reviews and monitor client satisfaction levels.

Strategic thinking.  Having a strong strategic mind with the ability to lead, advise and influence clients at all levels.  Guide solutions to client challenges whilst being able to bring new ideas to the table.  Have a deep understanding of aligning consumer goals and business goals.

Team management. Ability to successfully manage multiple specialist teams and agency partners to deliver the best/expected outcomes.  Provide guidance and support to junior team members.  Ensure work is delivered efficiently and effectively and working within the agency processes.

Commercial management. Create and manage the client scopes of work, use of resources and any KPI deliverables.  Complete internal reporting requirements on forecast and actual budgets. Produce client growth plans with commercial targets.

New Business. participate in or lead new business pitches, collaborating with the wider team to ensure that we deliver a winning response that stands out.

What are we looking for?

Skills and experience that will help ensure your success

  • Experience working on Consumer Healthcare accounts desirable & experience working on data projects that deal with Salesforce Marketing Cloud, Google Data Studio, Veeva and Azure, etc. is highly desirable.
  • Experience in working at senior stakeholder level
  • Experience in a Client Service role within a digital agency working with Global clients
  • Experience in running client management processes from proposal through to scope of work and then billing and reconciliation.
  • Very good knowledge of wider digital marketing disciplines – especially data and CX.
  • Good knowledge of key digital media channels and SEO
  • Experience in managing multiple stakeholders across several clients
  • Strong commercial acumen, proven track record of account growth and development
  • Experience in working as part of an inter-agency team


Personal Characteristics you’ll need

  • Collaborative, honest, trustworthy
  • Challenging, determined, driven
  • Flexible, co-operative, hands-on
  • Emotional Intelligence – the ability to hear what’s not being said
  • Strong prioritisation skills
  • Passionate, strong work ethic
  • Gravitas at a senior level

Equal Opportunity Statement

SYZYGY is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, colour, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. Please let us know if you may need any additional support when applying for the role or if you are invited for an interview.

Excited about this role?

Simply send us your CV with a covering letter to or give us a call.

The benefits of working at SYZYGY

Flexible working hours
Start later in the morning, finish earlier in the evening – do what works for you. We care about the quality of the work you deliver, not when it gets done.
Family first policy
Whether it’s getting home for bed time or being present for those events that can’t be missed, our flexible hours and remote working mean you can put family first.
Remote working options
Two days a week you’ll be encouraged to come to the office for Team days. Otherwise, our state-of-the-art hardware allows you to work where you want, when you want.
Education and Development
You’ll have access to GroupM courses, WPP Coursera qualifications and LinkedIn Learning, along with mentoring, regular knowledge sharing sessions and industry certifications.
Health and Retirement provision
We offer private medical insurance for you and your family, subsidised eye care and dental, and with our pension plan and life insurance, your health and future is secure.
Physical and Mental wellbeing
Your wellbeing is important. We offer discounted gym access, free massages, a dedicated nutritionalist, a cycle-to-work scheme and access to our Mental Health Allies scheme.
30-day holiday package
You’ll get 25 flexible holiday days a year, the days between Christmas and New Year off, and at least a half day off for your birthday – plus all public and bank holidays.
Social events
Socialising with colleagues is important. We host a weekly ‘Thirsty-Thursdays’ after work drinks, all-agency lunches, summer parties on our rooftop and a special trip at Christmas.
Rooftop garden
Our rooftop, with its incredible view across London, is a great place to relax and get away from the hustle and bustle of the office. It’s also great for summer BBQs!
Agency dogs
We’re dog people, because let’s face it, they brighten up everyone’s day. So your faithful, four-legged friend is a welcome to join you in the office any time.
WPP partnership and discounts
As part of WPP you’ll get discounts on a range of products and services, including Apple products, Majestic Wine, car hire and free entry to the National Portrait Gallery.
Fruit and drinks
Quality coffee, soft-drinks, fresh fruit and snacks (the healthy and the chocolatey kind) are always available. There’s also a beer fridge for when the day is done.
Eating nearby
Our office is on Lamb’s Conduit street, a short walk to Covent Garden, Leather Lane Market and a wide range of restaurants, so you can sample the best cuisine from around the world.
There’s four fridges, artisan coffee machines, microwaves, filtered water and a range of treats every day. Everything you need if you’re bringing food from home.
Public transport links
With our office right in the centre of London, you’re only a few minutes walk from the Tube, Overground, National Rail and multiple major bus routes.
Can’t see the right role for you?
Get in touch.
Human Resources Aurelie Haroutunian
Head of HR
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